Aramark

Regional Director of Operations – High End Senior Living

Aramark

full-time

Posted on:

Location Type: Office

Location: Fredrick • Maryland • 🇺🇸 United States

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Job Level

Senior

About the role

  • Plan, manage, and guide contracted services for multiple sites for a client or for multiple clients.
  • Focus on high-end senior living properties ranging in size from 258 residents to 1,200.
  • Lead a team to provide excellent service to clients.
  • Manage the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction.
  • Build, develop, and lead a management team and staff capable of carrying out organizational objectives.
  • Recommend methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, & contractual obligations.
  • In partnership with Finance, manage a budget and assist in the design of improvements to optimize financial performance and operational productivity.
  • Manage compliance with all local, state and federal regulations and codes and maintain all associated records and reports.
  • Ensure compliance with Aramark SeniorLIFE+ standards of operation including safety standards and Aramark SeniorLIFE+ Business Conduct Policy at all times.

Requirements

  • Bachelor's degree level education highly preferred in an area of Food Service, Hospitality, Facilities, or Business Management.
  • The ability to focus on client and customer services, entrepreneurship and building and growing a strong business is essential to success in this role.
  • Savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff.
  • Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues.
  • Meaningful experience in service industry, contract services, or hospitality environment.
  • Proven ability leading through other managers.
  • Experience in creating and managing a department budget, financial controls and analysis.
  • Experience crafting product sales strategies and implementing operational programs and initiatives.
Benefits
  • Equal employment opportunity
  • Free participation in all aspects of the company

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
budget managementfinancial analysisservice improvementcontract managementoperational productivitysales strategy developmentservice industry experiencehospitality managementcompliance managementrecord keeping
Soft skills
leadershipinterpersonal communicationclient relationship managementcustomer service focusentrepreneurshipteam buildingproblem solvingstrategic planningorganizational skillscollaboration
Certifications
Bachelor's degree in Food ServiceBachelor's degree in HospitalityBachelor's degree in Facilities ManagementBachelor's degree in Business Management