Salesforce Functional Consultant – PST Coverage, Contract
Aquiva Labs
contract
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Act as the primary functional point of contact for business users, supporting feature enhancements, configuration updates, and process refinement.
- Analyse business requirements and translate them into clear user stories, acceptance criteria, and configuration tasks.
- Manage functional configuration such as flows, automation, page layouts, validation rules, permission sets, and declarative logic.
- Lead functional change-management processes, ensuring new features and changes are clearly communicated, documented, and adopted.
- Prepare impact assessments for upcoming platform or managed package upgrades.
- Work with technical and delivery teams to plan and coordinate release cycles, including identifying risks and readiness criteria.
- Execute post-upgrade smoke testing to verify core functionality, booking flows, integrations, and operational processes remain stable.
- Support full or partial regression cycles, including test planning, test case creation, defect validation, and issue tracking.
- Validate bug fixes, ensuring functional accuracy before deployment to production.
- Document test results, identify functional gaps, and collaborate with engineering teams to resolve issues efficiently.
- Support data clean-up initiatives, including field rationalisation and process simplification.
- Work with stakeholders to maintain consistent data standards and ensure functional processes follow best practices.
- Work closely with product owners, business SMEs, and technical architects to align functional design with broader platform strategy.
- Facilitate workshops, gather requirements, and validate user expectations through demos, prototypes, and UAT sessions.
- Provide clear communication and training to end users when changes are deployed.
- Monitor business processes and user behaviour to identify enhancement opportunities and increase efficiency.
- Maintain up-to-date knowledge of Salesforce capabilities and managed package functionality to recommend future improvements.
- Contribute documentation, process guides, and reusable materials to support long-term operational stability.
Requirements
- Hands-on experience as a Functional Consultant, Business Analyst, or similar role working on Salesforce delivery.
- Strong ability to interpret business requirements and translate them into well-defined functional designs.
- Experience performing smoke tests, regression validation, and structured test cycles.
- Familiarity with managed packages and the functional considerations related to upgrades, dependencies, and configuration constraints.
- Excellent organisational and communication skills, with the ability to manage competing priorities in a fast-moving environment.
- Strong analytical skills with an eye for data quality, process consistency, and functional accuracy.
- Experience in industries such as travel, hospitality, or transportation is preferred but not required.
- **Desirable**
- - Salesforce Administrator or Consultant-level certifications.
- - Background in structured change-management approaches.
- - Familiarity with Jira or similar tooling for backlog management.
- - Experience supporting large, multi-cloud or multi-package environments.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Salesforcefunctional configurationuser storiesacceptance criteriasmoke testingregression validationtest planningdefect validationdata clean-upprocess simplification
Soft skills
communicationorganizational skillsanalytical skillscollaborationchange managementstakeholder managementtrainingproblem-solvingattention to detailadaptability
Certifications
Salesforce AdministratorSalesforce Consultant