• Resolve technical problems and game issues reported by players to support
• Respond to player reviews in app stores
• Prepare and publish guides for players and the team
• Inform the product team about current game issues and work on solutions
• Improve the product support process
• Follow the instructions, regulations, and KPIs of the support team

Requirements

Proficient in using ticket systems like Helpshift, Zendesk, Salesforce, or similar
Knowledge of the basic principles of mobile, desktop, and web application development and operation, including client-server interaction, APIs, and SDKs
Basic experience with Power BI, Tableau, Qlik, or similar tools
B2 level English proficiency or higher
Basic SQL knowledge
Experience with Datagrid or other database interaction programs

🔍 ATS Optimization Keywords
Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively — a feature exclusive to JobTailor job listings.

Hard Skills

SQL
APIs
SDKs
client-server interaction
mobile application development
desktop application development
web application development
data visualization
Power BI
Tableau

Soft Skills

problem solving
communication
team collaboration
customer support
process improvement

Player Support Manager

Monetization Manager