Manager

• Responsible for managing the overall day-to-day operations and profitability of a food and beverage concept located inside of a travel plaza on a major highway
• Lead the day-to-day activities of associates and managers within the QSR to achieve or exceed targeted objectives around sales, speed of service, customer satisfaction, brand standards, and food quality & safety standards
• Maintain operating budgets, inventory controls, food and labor costs, gross profit, and reporting
• Ensure the QSR consistently meets or exceeds brand standards and food safety requirements
• Foster an engaging work culture of learning, development, and recognition
• Consistently recruit, develop, and retain a strong team to ensure appropriate staffing levels
• Responsible for the hiring, coaching, training, promotion, disciplinary action, termination, or transfer of the QSR team
• Monitor and enforce cash handling policies and procedures
• Ensure compliance with company policies & procedures along with local, state, & federal laws
• Address customer needs and resolve issues and complaints in a professional and timely manner, ensuring positive and long-term customer relationships
• Work collaboratively with a variety of support partners such as Brand Partners, Human Resources, Loss Prevention, Finance, and Facilities & Maintenance
• Maintain seamless, cooperative relationships with business partners, vendors, and the communities

General Manager – QSR

General Manager

Assistant General Manager

Equipment and Facilities Maintenance Manager