Director of Advising and Coaching
API LLC
full-time
Posted on:
Location Type: Hybrid
Location: Austin • Texas • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Serves as an information resource to students, potential students, and their families; counsels students throughout the phases of the enrollment cycle to keep them engaged and on track to attend their program and give them tools and information to make decisions to attend programs
- Will oversee the assigning of caseloads to staff on the team
- Must possess the ability to supervise staff and communicate effectively with a variety of departments
- The Director will report directly to the Vice President of A & C, Visas and SFS
- Responsible for monitoring and establishing team goals and metrics and ensuring API standards for customer service are met
- The Director works closely with the Director of Student Financial Services to plan and implement services that reflect maintenance of various forms and documents
- The Director will manage and oversee the creation and the functioning of various applications within our technology platform
- Research, creates, recommends, and implements policies to enhance the overall operations; provides strategic long-term direction
- Develops a full-service department that ensures various counseling of students/families to improve yield
- Establishes an environment that emphasizes excellent customer service and team building
- Coordinates with cross-functional departments, as appropriate, to forge more seamless retention processes and communications for/to students
Requirements
- Bachelor’s degree plus a minimum of five years of progressively increasing professional responsibilities in higher education, visa, scholarship, and student financial aid operations, preferably as director or an assistant or associate director level
- Master’s degree preferred
- Must have demonstrable experience of holding a high level of confidentiality
- Three years of successful supervisory experience of full-time professional and/or clerical staff
Benefits
- WFH Flexible 📊 Resume Score Upload your resume to see if it passes auto-rejection tools used by recruiters Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
student counselingenrollment managementpolicy implementationgoal settingmetrics monitoringcustomer service standardsconfidentiality managementsupervisory experiencestrategic planningteam building
Soft skills
effective communicationleadershipcross-functional collaborationproblem-solvinginterpersonal skillsorganizational skillsdecision-makingmentoringconflict resolutionengagement strategies
Certifications
Bachelor’s degreeMaster’s degree (preferred)