Banking Consultant
ANZ
full-time
Posted on:
Location Type: Office
Location: Pialba • 🇦🇺 Australia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide our customers with a seamless branch experience by meeting each customer’s end-to-end banking needs across transaction activities, needs-based conversations and educating them on digital solutions,
- Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience,
- Contribute to a significant uplift in customer engagement and advocacy, and create real customer value,
- Actively participate in and support bank programs and initiatives,
- Take responsibility to ‘know your customer’ from a risk perspective,
- Ensure compliance with ANZ and branch policies and procedures.
Requirements
- Exceptional customer focus - retail experience is an advantage
- Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage
- Ability to multi-task and highly adaptable to change and ambiguity
- Willingness to work in a collaborative team environment
- Sound understanding of compliance
- Excellent communication and interpersonal skills
Benefits
- access to health and wellbeing services
- discounts on selected products and services from ANZ
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer focuscollaborative team environmentmulti-taskingadaptabilitycommunication skillsinterpersonal skills