Customer Service Consultant
ANZ
full-time
Posted on:
Location Type: Office
Location: Wellington • 🇳🇿 New Zealand
Visit company websiteJob Level
Mid-LevelSenior
About the role
- first point of contact for customers seeking support with Retail, Cards, and Digital Banking solutions
- solve problems and guide customers through processes
- make a real difference in customer experiences
- handle 50–60 personalised customer interactions each day
- resolve technical issues and assist with lost or stolen cards
Requirements
- passionate about delivering top-notch service
- curious about finding the best solutions
- comfortable using digital tools
- strong communication skills, both in writing and over the phone
- attentive listener and practical problem solver
Benefits
- access to wellbeing services
- discounts on selected products and services from ANZ
- flexible working arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer serviceproblem solvingcommunicationactive listeningcuriosityattention to detail