User Researcher

• Building trusted relationships with clients, including providing consultative guidance and proactively recommending/implementing solutions to drive the research process forward
• Leading UX research studies end-to-end, including: Consulting on research methodology or project scope, as appropriate
• Developing moderator guides
• Consulting with clients on the development of prototypes for testing
• Moderating remote and in-person (when safe) user experience research studies or conducting interviews in the field
• Analyzing the research findings, delivering insights that address the stated research questions
• Crafting recommendations in alignment with research findings for potential next steps in product development
• Developing presentations (written deliverables and/or slide decks) to communicate findings and recommendations
• Collaborating with clients to ensure the report meets their business needs
• Presenting to client teams
• Exploring creative solutions to research challenges, such as providing recommendations to improve internal processes or establish best practices with our clients
• Continuing to develop your research and consultative skills, leveraging these skills to create research experiences that our clients, participants, and colleagues love while delivering impactful results
• Keeping projects on schedule and within scope and budget
• Contributing to AnswerLab’s knowledge library: documenting best practices and contributing your expertise to internal initiatives and learning experiences as appropriate.

UX Researcher – Contractor

UX Research Coordinator

Design Researcher – Principal Associate

Junior UX Researcher

Director of UX Research