Customer Success Manager

• Own the end-to-end client lifecycle - from onboarding and adoption to value realisation, expansion, and renewal.
• Be the primary point of contact and the client’s advocate inside ANIXE.
• Lead implementations, configure applications, and run client trainings to achieve time-to-value targets.
• Map client goals to product capabilities, create success plans, and monitor usage/health.
• Validate data and configuration, coordinate fixes, and prevent regressions.
• Prioritize and track client requests, communicate timelines and progress proactively.
• Collect feedback and turn requests into clear product requirements and improvements.
• Share release notes, new features, and best practices; prepare simple how-to materials.
• Spot upsell/cross-sell potential and collaborate with Sales on business cases.
• Run regular QBRs/MBRs, share performance dashboards, risks, and next-step plans.

Client Engagement Manager

Intern – Global Support, Customer Success

Junior Customer Success Manager – API