Customer Service Representative I
Amynta Group
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $20 - $22 per hour
Job Level
Junior
About the role
- Handle all incoming calls to the call center.
- Assist callers regarding the company’s programs.
- Provide a range of customer service over phone, email, or chat.
- Deliver a high level of customer satisfaction.
- Maintain knowledge of the client’s products and services.
- Document all customer information in CRM system.
- Work collaboratively with team members and across departments.
Requirements
- High school graduate or equivalent education.
- 1+ years of customer service experience.
- Excellent written and verbal communication skills with the ability to receive and make calls with confidence.
- Strong organizational and desk management skills.
- Ability to be a team player collaborating with customers and others within the organization.
- Detail oriented to complete tasks accurately.
- Strong work ethic and time management skills.
- Working knowledge of Microsoft Office, web-based programs, and comfortable learning new software.
Benefits
- Competitive Medical, Dental, Vision, Disability, and Life insurance
- 401k with Company Match
- Generous Paid Vacation
- Paid Holidays
- Hybrid work option available
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceCRM systemMicrosoft Officeweb-based programs
Soft skills
communication skillsorganizational skillsteam playerdetail orientedstrong work ethictime management
Certifications
high school graduate