Account Manager, Customer Experience – B2B
Amsive
full-time
Posted on:
Location Type: Remote
Location: Remote • New York • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Lead role for client-facing interaction with agency day to day, owner of overall client satisfaction, and proactivity of account to drive marketing goals
- Work with clients in the B2B and B2C franchise sector (online retail and lead gen for B2C home services solutions)
- Build empathetic personal relationships with clients and understand their business objectives to ensure partnership satisfaction
- Become proficient in company designated tools for success in project and account management
- Create and proactively manage internal timelines for projects and programs through proactive communication.
- Log all resource hours into Amsive designated project management tool (Asana) daily
- Schedule, organize and facilitate client campaign initiatives across all agency channels; hold regular internal meetings to effectively guide client conversation to ensure clarity and productivity
- Oversee implementation, delivery, and execution of program promise; manage client expectations by providing timing and budget implications of scope change requests
- Facilitate and manage the invoicing process
- Maintain and/or improve account profitability through effective scope management
- Core responsibility to collaborate and oversee agency standards on key marketing service deliverables for mid-large agency accounts in the form of PowerPoints, POV’s and analytics reports from excel to dashboard technologies to optimize and retain business.
- Proactively identify new business opportunities with existing clients under management, working with Account Director, CX Lead, and Sales to effectively bring them to closure.
- Understand client business needs and objectives; develop cross-channel insights and recommendations to solve larger business problems and improve key performance metrics, develop key insights for quarterly and annual business reviews
- Work collaboratively with other team members to develop audience, creative, and channel testing ideas. Be curious, with a thirst for learning more about data centric marketing
Requirements
- 2-4+ years of experience managing digital marketing programs across SEO, SEM, and other paid media channels (CTV, Linear TV)
- 2+ years of experience in agency environment and proven success in managing client relationships
- Experienced in compiling, documenting, and communicating client requirements to internal stakeholders across departments (creative services, customer intelligence, data/technology, media, production/operations, etc.)
- Must have experience overseeing implementation or managing and executing multi-channel digital marketing campaigns as main client point of contact
- Strong written and verbal communication skills, a positive attitude, and the ability to thrive in a collaborative and fast-paced environment
- Strong project management and organization skills, ability to prioritize and manage multiple projects and inspire trust with team members
- Strong grasp and demonstrated application of marketing and communication principles
- Strong proficiency in the Microsoft Office Suite, especially PowerPoint and Excel
- Demonstrated excellence in building and maintaining profitable client relationships
- Future-minded individual with a strong desire to contribute to an emerging leader in the omni-channel marketing space.
Benefits
- unique blend of flexibility
- growth opportunities
- culture that values each individual
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
digital marketingSEOSEMpaid mediamulti-channel marketing campaignsproject managementdata analysisclient relationship managementmarketing principlesbudget management
Soft skills
communicationcollaborationorganizationproblem-solvingrelationship buildingproactivityadaptabilitycuriositypositive attitudetrust building