Supports assigned committees and assists them in implementing the association’s strategic goals, including scheduling/coordination of meetings, drafting agendas, taking minutes, and following up on action items.
Coordinates online education such as podcasts and webinars in coordination with committee chairs.
Coordinates the online member community – assisting users, troubleshooting, updating content, reviewing for accuracy, and other regular updates and maintenance as necessary.
Monitors and maintains the association website: updates content, contributes to content creation, answers inquiries, ensures news/events and job board are updated; removes/hides outdated pages, and monitors and reports on website analytics.
Develops association communications including print, online and social media platforms; recognizes and shares content applicable to the association and distributes/posts on a consistent schedule; collaborates with creative services on design elements.
Provides conference support (pre, post and on-site) as assigned, including speaker and sponsor programs, marketing/communications, evaluation, continuing education, and on-site support.
Provides a high level of customer service and monitors and responds timely to all member inquiries and requests (phone, email, web form).
Develops and fosters relationships with key association contacts, sponsors, and partnerships.
Performs quality work within deadlines with or without direct supervision and meets regularly with Account Executive(s) to ensure proper information flow and adherence to goals.
Maintains records and files and ensures the safe keeping of all company and association records.
Interacts professionally with other employees, clients, and vendors and complies with company and association policy.
Requirements
Excellent interpersonal and communication skills
Demonstrate the core competencies (communication, productivity, quality, responsiveness, leadership)
Ability to coordinate multiple projects within department and with other staff members to achieve project goals on time and within budget
Ability to respond to common project related inquiries from staff and clients
Proficient knowledge of Microsoft 365 and SharePoint
Possess strong business math, and analytical skills
Demonstrated superior level of customer service and time management
Serves as a strong team player
Commitment to company and client values
Self-motivated to find and offer solutions to problems
Flexibility to accommodate the schedules of association leaders
Availability for evening and weekend meetings and occasional travel for conferences and board events
Bachelor’s degree preferred
Three or more years of related experience in a similar business or industry
Prior experience with medical associations preferred