Customer Support

• Serve as the primary point of contact for healthcare providers and their staff during the onboarding process, offering guidance and support to ensure successful adoption of the product
• Coordinate logistics to deliver compliant training programs in line with regulatory and company standards
• Manage the end-to-end process for live training events, including scheduling, execution, and follow-up to ensure completion of prerequisites
• Collaborate with internal teams across sales, account management, marketing, medical affairs, and compliance to align field activities and provide seamless customer experiences
• Partner with third-party vendors to execute customer onboarding activities effectively
• Facilitate office setup processes, including procurement onboarding, account setup, ordering procedures, and operational workflows
• Build strong relationships with clinical and administrative staff to ease the transition into product utilization
• Identify and address barriers to adoption through tailored support plans that promote long-term success
• Communicate feedback and insights from the field to internal teams to drive continuous process improvements
• Ensure compliance with company policies, regulatory standards, and documentation requirements
• Maintain detailed records of training activities, onboarding steps, and customer interactions to support audit readiness and accurate reporting

Pharmaceutical Support Specialist

Member Support Representative

Vocational Support Specialist