Product Designer

• Implement Enterprise Strategy
• Drive strategy and delivery for end-user experience technologies, including: Productivity tools (Office, Adobe, Java, etc.) Browser platforms (Edge, Chrome) Collaboration tools (Office 365, WebEx, Box) Enterprise print solutions Endpoint automation, reporting, analytics, and device management for Windows and Mac.
• Provide Technical Support & Solutions
• Troubleshoot and resolve issues for assigned technologies.
• Design and deploy stable, scalable solutions that minimize downtime.
• Assist with procurement and integration of new technologies as needed.
• Maintain Service Performance
• Meet or exceed SLAs/OLAs for uptime and response times.
• Monitor systems proactively, apply patches, and perform regular maintenance to prevent incidents.
• Analyze & Recommend Improvements
• Evaluate business needs and existing technologies to recommend robust, practical solutions.
• Identify patterns and issues, applying creativity and technical expertise to meet business objectives.
• Collaborate & Lead
• Build strong partnerships with leadership, team members, and vendors.
• Provide technical guidance, prioritize work, and mentor peers to ensure high-quality service delivery.
• Refine Processes & Standards
• Contribute to continuous improvement of processes, policies, and best practices.
• Promote reuse, standardization, and adherence to ITIL principles.
• Document & Communicate
• Maintain detailed design documents, diagrams, specifications, troubleshooting guides, and SOPs to support operational excellence.
• Stay Current & Advise
• Keep up with industry trends and emerging technologies.
• Present business-relevant innovations to technology leadership.

End User Experience Engineer – EUC

Director of Product Design

User Experience Strategist

Lead UX/UI Designer

Senior Product Designer, Cosmetics