Bilingual Call Center Representative
Americollect
full-time
Posted on:
Location Type: Remote
Location: Remote • Wisconsin • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Provides ridiculously nice phone service in both English and Spanish while collecting payments for medical expenses
- Offers solutions and negotiates repayment terms that balance the needs of the patients, clients, and the business
- Collects demographic, insurance, and other relevant information from patients
- Engages in active listening with callers, confirming or clarifying information
- Educates patients on the healthcare revenue cycle and repayment programs
Requirements
- High School Diploma/GED required
- 1+ year(s) of experience in a customer service capacity preferred
- 1+ year(s) of experience contributing to a team culture of learning and growth preferred
- 1+ year(s) of experience speaking Spanish fluently in a professional setting, ideally in a customer service capacity required
- Basic understanding of contact center processes and techniques preferred
- Exposure to collections industry, healthcare revenue cycle, and medical insurance and billing processes and terminology preferred
Benefits
- Professional development
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicecollectionsmedical insurancebilling processeshealthcare revenue cyclenegotiationactive listeningdemographic information collectionpayment processingSpanish fluency
Soft skills
communicationproblem-solvingteam collaborationadaptabilityempathyconflict resolutionattention to detailcustomer engagementclarificationeducational skills
Certifications
High School DiplomaGED