Support Engineer

• Monitor daily EDI transactions to ensure all orders, invoices, and shipment notices are sent and received correctly.
• Identify and resolve EDI or system integration errors quickly to avoid delays in order processing or fulfillment.
• Collaborate with internal teams (operations, logistics, accounting, and IT) and external trading partners to correct data issues.
• Maintain clear and accurate documentation for EDI processes, mappings, and issue resolutions.
• Analyze recurring EDI errors to find root causes and suggest improvements for smoother data flow.
• Support onboarding and testing of new trading partners, including validating EDI transaction sets (850, 856, 810, etc.).
• Ensure ERP system data (especially in NetSuite) syncs properly with EDI transactions.
• Stay current on retailer and marketplace EDI standards to keep all integrations compliant and efficient.

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