Resident Experience Manager
LV Collective
Regional Mass Care Manager
American Red Cross
full-time
Posted on:
Location Type: Office
Location: Oklahoma City • Kansas, Oklahoma • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Responsible for regionwide mass care planning to ensure essential disaster services, including feeding, sheltering, household pets, distribution of emergency supplies and reunification, are available and delivered in a seamless fashion.
- Work with volunteers to ensure that the communities served are ready to respond to disasters.
- Regional disaster employees are required to deploy to disaster relief operations outside of their region at a minimum of once a year.
- Lead and support a diverse volunteer team responsible for implementation of volunteer-led disaster cycle services programming throughout the assigned geographic area, or functional activities throughout the region.
- Implement disaster cycle services activities within assigned geographic area or specific functional activities within the region.
- Develop and support disaster volunteers; cultivate and develop Disaster Leadership Volunteers and volunteer partners.
- Lead and empower a diverse team of volunteers.
- Lead and coordinate efforts in assigned geographic area to prepare and mobilize communities and engage partners to prepare for, respond to, and recover from disasters and emergencies.
- Build relationships and collaborate in the matrix management environment with internal partners, including employees and volunteers.
- Act as the Red Cross disaster subject matter expert within assigned geographic area, maximizing Red Cross presence and community engagement.
- Initiate and coordinate disaster relief operations in assigned geographic area in alignment with the Disaster Cycle Services Concept of Operations.
Requirements
- Bachelor's degree required, or equivalent combination of education and related experience required.
- Minimum 5 years of related experience with building, mobilizing, leading and developing volunteer teams to execute a social services program or service.
- Travel: Travel may be required.
- Excellent interpersonal, verbal, and written communication skills.
- Demonstrated analytical and decision-making skills to interpret program trends, results, formulate recommendations, and develop creative processes for continuous program or service improvements.
- Proven record of accomplishment of collaboration with diverse groups and individual’s representative of all the demographics of this community, managing multiple priorities, facilitation, problem solving, marketing, leadership, and partnership management.
- Intermediate level proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
- Ability to work outside of regular duty hours including nights and weekends.
- Employees must meet all training and physical capacity requirements for deployment.
Benefits
- Medical, Dental Vision plans
- Health Spending Accounts & Flexible Spending Accounts
- PTO: Starting at 15 days a year; based on FLSA status and tenure
- Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
- 401K with 6% match
- Paid Family Leave
- Employee Assistance Program
- Disability and Insurance: Short + Long Term
- Service Awards and recognition
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
disaster servicesdisaster cycle servicesprogram developmentvolunteer managementcommunity engagementanalytical skillsdecision-making skillsproblem solvingmarketingpartnership management
Soft skills
interpersonal skillsverbal communicationwritten communicationleadershipcollaborationfacilitationcreativityorganizational skillsteam empowermentrelationship building
Certifications
Bachelor's degree
