Account Manager

• Support the attraction, retention and scheduling of potential blood drive sponsors and education of various stakeholders to maximize blood drive success and achieve established monthly, quarterly and annual blood collection goals.
• Provide support, development and/or leadership guidance to all volunteers.
• Support the implementation of creative strategies to attract, manage and retain potential blood drive sponsors and feeder groups for existing blood drives.
• Support consistent execution of the 12-week drive management cycle, including working with key stakeholders to ensure sufficient drive sign-ups are attained.
• Facilitate a quality hand off of blood drives between internal stakeholders at the 12-week timeframe.
• Support the implementation of territory plans in collaboration with strategic business planning to achieve collection goals, increase monthly bookings, improve operational efficiency and identify new blood drive sponsors.
• Provide routine organizational and operational support to blood drive coordinator to ensure achievement of collection operation and annual goals and provide the highest level of customer service to encourage the sponsor to grow their blood program with the Red Cross in frequency and performance metrics.
• Schedule education programs for blood drive sponsor contact, recruitment committees and volunteers within assigned groups to assist in meeting collection objectives and to comply with all directives, regulations and local operating procedures.
• Maintain accurate records to provide tracking and statistical data on blood drive sponsor group performance.
• Appropriately utilize tools, technology and strategy provided by the organization to enhance customer service, efficiency and productivity.
• Responsible for providing own transportation for business purposes.

Donor Recruitment Account Manager

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