Business Services Account Manager – Principal
American Electric Power
full-time
Posted on:
Location Type: Office
Location: Athens • Ohio • 🇺🇸 United States
Visit company websiteSalary
💰 $76,000 - $86,000 per year
Job Level
Lead
About the role
- Proactively manage the company's relationship with large and medium sized commercial and industrial customers
- Serve as the customers' single point of contact for Energy Delivery and advice on energy products & services
- Strive for the highest levels of customer satisfaction in the delivery of electric service and account maintenance to each customer
- Follow a proactive plan to meet and develop relationships with contacts for assigned customers
- Gain familiarity in evaluating historical customer satisfaction survey results and develop mutually beneficial plans to strengthen the business relationship
Requirements
- Bachelor's degree in Business, Finance, Marketing, Engineering or Industrial Technology with at least 4 years of customer service experience in a technical environment
- Associate Degree in a study listed above, with at least 6 years of customer service experience in a technical environment
- High school diploma or GED with a minimum of 8 years of customer service experience in a technical environment
- Certification as a Certified Energy Manager (CEM) or other Energy Rating Certification is preferred
- Must have strong proficiency in Microsoft Office Products
- Must possess a valid Driver’s license
- Must be available to assigned customers 24/7/365 except while on approved vacation or paid sick time.
Benefits
- In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceenergy productsenergy servicestechnical environmentcustomer satisfaction evaluationrelationship management
Soft skills
proactive communicationcustomer relationship managementproblem-solvinginterpersonal skillsorganizational skills
Certifications
Certified Energy ManagerEnergy Rating Certification