IT Support Technician I
American Crane and Equipment Corporation
full-time
Posted on:
Location Type: Office
Location: Douglassville • Pennsylvania • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide first-level technical support to internal users via phone, email, and ticketing system
- Diagnose and resolve basic hardware, software, and network issues
- Assist with setup, configuration, and deployment of workstations, laptops, and peripherals
- Support end-users with Microsoft 365, Windows, and other company-approved applications
- Document troubleshooting steps and solutions in the ticketing system
- Escalate complex issues to higher-level IT staff when necessary
- Maintain inventory of IT equipment and assist in asset tracking
- Perform routine maintenance and updates on systems and equipment
Requirements
- High school diploma or equivalent required; coursework in Computer Science, IT, or related field preferred
- Basic knowledge of Windows operating systems, Microsoft 365, and common business applications
- Understanding of computer hardware, networking fundamentals, and troubleshooting techniques
- Strong communication and interpersonal skills with a customer-focused attitude.
- Ability to prioritize tasks and manage time effectively
- Previous IT support, helpdesk, or related experience (including internships, school projects, or volunteer work) preferred
- Familiarity with ticketing systems
- CompTIA A+, Network+, or other relevant certifications
Benefits
- Competitive hourly rate based on experience, skills, education, market data, etc.
- Comprehensive medical, vision, dental, and life insurance
- Wellness plan
- Tuition reimbursement
- Generous paid time off
- 401K retirement plan
- Holidays – paid time off
- Overtime opportunities & more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supporthardware troubleshootingsoftware troubleshootingnetwork troubleshootingWindows operating systemsMicrosoft 365asset trackingsystem maintenanceconfigurationdeployment
Soft skills
communication skillsinterpersonal skillscustomer-focused attitudetime managementtask prioritization
Certifications
CompTIA A+CompTIA Network+