Senior Manager, Threat Detection and Analysis
Ambient Security
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $140,000 - $150,000 per year
Job Level
Senior
About the role
- Manage day-to-day operations for a key portion of our 24/7 threat detection coverage
- Focus on building a strong team, maintaining reliable shift schedules, driving execution against clear KPIs, and ensuring high-quality detections and escalations for our customers
- Work closely with Ambient leadership in Customer Success, Product, and Engineering to align team’s work with customer and corporate goals
- Lead and develop a team of Threat Detection Analysts, driving hiring, onboarding, coaching, and performance management
- Oversee daily operations to ensure timely and accurate alert triage, escalation, and documentation in alignment with SOPs
- Monitor key performance metrics (response time, false positive rates, documentation quality) to guide continuous improvement and operational excellence
- Collaborate with TDAC leadership, People Ops, and Product/Data teams to identify trends, optimize detection workflows, and improve tool and playbook performance
- Partner with Customer Success to train customer SOC/GSOC teams and represent TDAC operations in customer sessions and QBRs
- Provide clear updates and insights to internal and external stakeholders on incidents, patterns, and overall performance
- Identify recurring pain points, contribute to SOP and process refinements, and participate in pilots of new tools and workflows
Requirements
- 3+ years in physical security operations, GSOC/SOC, security command centers, or a closely related operational environment
- 1+ years managing or leading teams of analysts or operators in a 24/7 or high-tempo setting
- Strong people management skills: setting expectations, coaching, performance management, and building healthy team culture
- Experience creating and managing shift schedules, preferably in a 24/7 operations
- Comfortable running to metrics: you know how to use simple dashboards and KPIs to steer day-to-day operations and coach your team
- Excellent written and verbal communication skills with operators, peers, and cross-functional partners
- Able to write clear incident summaries and operational updates
- Comfortable representing your team in customer-facing or cross-functional conversations when needed
- Hands-on, “working manager” approach - you’re close enough to the work to understand it, but focused on enabling the team
- Pragmatic and process-oriented: you care about consistency, clarity, and continuous improvement over abstract strategy decks
- Comfortable in changing environments; willing to adapt as we learn and scale
Benefits
- Comprehensive health + welfare package (Medical, Dental, Vision, Life, EAP, Legal Services, 401k plan)
- Stock options for the opportunity to share ownership in the success of our company
- Flexible time off to rest and recharge, including Winter Break
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
threat detectionalert triageescalationdocumentationperformance managementshift schedulingKPI managementincident reportingcontinuous improvementoperational excellence
Soft skills
people managementcoachingteam culture buildingcommunicationadaptabilityprocess orientationcollaborationproblem-solvingleadershipcustomer engagement