Consultant

• Resolve production incidents as per the customer SLAs
• Custom Development: Build and enhance RightNow BUI extensions using JavaScript, HTML, and CSS. CPM, Custom scripts using PHP.
• Configuration & Scripting: Implement business rules, workflows, and custom scripts to automate processes.
• API & Integration: Develop integrations with external systems (CRM, ERP, telephony, payment gateways) using REST/SOAP APIs and web services.
• Portal Development: Customize the customer portal with advanced UI/UX features.
• Performance Optimization: Monitor system performance, troubleshoot issues, and optimize code for scalability.
• Data Management: Handle ETL processes, perform data migration, and ensure data integrity across environments.
• Perform quarterly upgrade impact assessment and execute regression test cases.

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