Project Manager

• **Key responsabilities:**
• **Run daily standups:**
• - Prepare the agenda, ensure notes and owners are captured
• - Track action items and follow through to completion
• **Own Linear ticket hygiene**
• - Draft and refine tickets with clear acceptance criteria, scope, and dependencies
• - Prioritize, tag, and assign based on SLAs and capacity
• - Keep statuses and dates current; close the loop on delivered work
• **Customer communication**
• - Send proactive updates on progress, risks, and timelines
• - Capture feedback and translate it into actionable tickets
• - Coordinate incident communications with clear, empathetic messaging
• **Vendor and supplier follow‑up**
• - Track deliverables, SLAs, and escalations
• - Schedule and run touchpoints; document decisions and next steps
• **Cross‑functional coordination**
• - Partner with Engineering, Product, and Support to unblock work
• - Maintain a simple operating cadence and shared source of truth
• **Success metrics (KPIs)**
• - 0 overdue critical tickets; 90%+ of active tickets updated in Linear weekly
• - Customer update cadence met 100% for in‑flight projects and incidents
• - Daily standups completed on schedule with decisions and owners captured
• - Vendor commitments met per agreed SLAs; escalations resolved within targets