Support Engineer

• Reduce Level 1 support load for Solutions Engineering by handling first-line technical requests
• Act as key technical point of contact for merchants and partners, ensuring fast, reliable support
• Handle Level 1 technical support tickets across APIs, web front-end & back-end, databases, and logs
• Diagnose and troubleshoot technical issues across APIs, web platforms, databases, and logs
• Escalate complex issues effectively to the appropriate engineering or product squads
• Maintain, update, and improve internal and external documentation and processes
• Contribute insights and feedback to help optimize products and workflows
• Collaborate with Sales, Product, Engineering, Merchant/Consumer Care to ensure seamless support
• Improve reporting frameworks to monitor Engineering support activities
• Drive continuous improvement initiatives to optimize support management, processes and tooling

Tech Support Engineer

Support Engineer

Technicien support N1

Onsite Support Technician, English

Technical Customer Support Engineer

Functional/Technical Support Technician, Product-Focused