Manager

• Manage business and technical major incidents and high priority problems to resolution to ensure minimal impact to the business
• Analyse incidents and problems, identify trends and develop working practices and resolutions to minimise the risk of recurring issues
• Coordinate and manage resources and cross functional teams from all areas of the business as required to resolve issues
• Communicate progress of incident and problem resolution with wider business stakeholders
• Work with Regulatory Affairs and other teams where applicable to complete written reports and help provide write/provide PR teams and Customer Care with written responses and FAQ’s.
• Keep policies and processes updated and accurate
• Work with the wider Service Delivery Team on Continual Service Improvement

Incident and Problem Manager

Customer Manager

Medical Education Manager