Customer Service
Allstar Recovery, LLC
full-time
Posted on:
Location Type: Office
Location: Natchez • Mississippi • 🇺🇸 United States
Visit company websiteSalary
💰 $12 per hour
Job Level
Mid-LevelSenior
About the role
- Effectively manage incoming calls from clients and debtors
- Identify and assess clients’ needs to achieve satisfaction
- Complete computer updates and records
- Provide accurate, valid and complete information by using the right methods
- Handle complaints, provide appropriate solutions and alternatives and follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Ability to adapt/respond to different types of callers
Requirements
- Proven customer support experience
- Previous call center experience a plus
- Strong phone contact handling skills and active listening
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma or GED
- Strong computer skills, including Microsoft office suite of products
- Regular and Reliable Attendance Required
- Ability to learn and use new company specific software
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer supportcall center experiencephone contact handlingactive listeningcomputer skillsMicrosoft Office Suitetime managementmulti-tasking
Soft skills
communication skillspresentation skillsproblem-solvingadaptabilityprioritization
Certifications
high school diplomaGED