Call Center Representative

• Operates multi-line telephone system to answer incoming calls and routes members to appropriate AMC personnel.
• Schedules appointments, responds to questions, and documents each call within the electronic health record (EPIC) and/or email.
• Inputs and provides information related to member’s accounts including demographics and billing/insurance information.
• Works toward making patients feel valued and supported within the health center.
• Responsible for extensive knowledge of appointment protocols.
• Creates telephone encounters, messages, email, notations and assign properly to staff.
• Enters information into the electronic health record such as faxes, previous medical records, radiology results, and assist with communication with other medical facilities through the electronic health record.
• May send DNK letters (did not keep appointment letter) to patients that missed their appointment.

Call Center Agent

Call Center Representative

Call Center Representative

Contact Center Representative II

Call Center Sales Representative

Call Center Sales Representative