Customer Support

• Manage inbound customer requests for technical support and services
• Resolve inbound Customer Support questions in a timely and accurate manner via phone and email
• Identify customer needs and help customers to leverage specific Allego features
• Analyze and report product challenges and enhancements to Allego’s Product Team
• Provision new customer systems and users
• Assist with supplemental content creation and transformation
• Assist with feature configuration and activation for new implementations
• Contribute to the Allego Training and Knowledge Base by authoring email templates and articles to help customers

Customer Support Specialist

Bilingual Customer Service Agent

Customer Service Representative, Remoto

Customer Support – Operations Specialist

Appointment Setter, Customer Services