Product Manager

• Own the end-to-end product lifecycle for Telecom, including roadmap development, requirements gathering, and enhancement prioritization & execution
• Conduct ongoing assessments of contact-center performance and user feedback to identify improvement opportunities
• Partner with operations leaders, frontline agents, and cross-functional teams to understand business challenges and translate them into platform features
• Serve as the product liaison and subject matter expert between the business, IT, vendors, and implementation partners to drive successful design, delivery, testing, training, and adoption of the platform
• Maintain platform governance, including change management protocols, release management, feature rollout communication, and post-implementation performance tracking
• Evaluate and recommend emerging technologies, tools, and frameworks to support ongoing innovation and modernization.

Product Manager

Working Student in Product Management – Tech Agency

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