Operations

• Provide exceptional, "five-star" customer service and build rapport with patients.
• Take a patient-first approach to resolving patient inquiries related to billing.
• Answer incoming patient calls and e-mails related to billing inquiries.
• Take ownership of resolution on behalf of the patients in "real time" or through comprehensive and timely follow-up.
• Correct and resubmit claims to payers.
• Review unpaid and/or denied claims and submit appeals.
• Follow-up with insurance companies, addressing denials and rejections, etc.
• Perform other Medical/Healthcare billing duties as needed.

Billing Operations Specialist, Patient Advocate

Global Director – Grid Services Operations

Global Director – Grid Services Operations

Operations Analyst

Operations Specialist

Senior Campaign Operations Manager