Client Partner

• Utilizing expert knowledge of DB to interpret complex client requirements.
• Addressing questions related to unique situations, participant inquires, client escalations and requirements.
• Driving stable and consistent delivery from internal and external partners.
• Managing ad hoc client projects such as spins, freezes and acquisitions.
• Validating, managing and communicating iCAT results with clients.
• Working closely with the Oversight & Excellence team to identify opportunities for reducing demand and improving efficiency.
• Communicating regularly with day-to-day client contact on delivery and projects.
• Acting as point of contact to groups such as Customer Care and Shared Services for client specific items.

Senior Client Manager, DB

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