Director

• Overseeing the delivery and consistency of business configuration across Customer Solution Delivery Business Analysts, Leave Solution Analysts, and Alight India teams
• Ensuring execution of best practices for requirements gathering, system setup using business-configurable tools, and testing
• Driving measurable, consistent, and predictable portfolio delivery to accelerate and optimize solutions for Alight’s customers
• Leading the advancement of the implementation delivery model by integrating SIS framework best practices
• Providing post-go-live stabilization support for AM360-migrated clients to ensure successful renewals and long-term satisfaction
• Maximizing the Alight India Shared Service Model for efficiency, throughout, and scale
• Direct shared services vendor delivery where applicable
• Taking ownership of CRO accountabilities from client intake and managing defect tickets directly from ServiceNow
• Overhauling the LeavePro Pass Thru governance model to support automation of production readiness and scorecard metrics
• Enabling faster and higher-quality client request fulfillment
• Managing a team of Customer Solution Delivery individual contributors
• Ensuring service level agreements (SLAs) and key performance metrics are consistently met or exceeded
• Analyzing current processes to identify and implementing optimal technology solutions
• Collaborating with technology partners to coordinate development efforts and ensure timely, accurate delivery
• Maintaining a knowledge base of current tools, technologies, and methodologies
• Training team members on process standards and tool usage to ensure consistent execution
• Providing analytical insights and expert advice to clients
• Managing communications related to ongoing projects, ensuring transparency and alignment across stakeholders
• Defining best practices via management of tools and resources to fit into Alight Leave Solutions enterprise goals and needs
• Supporting direct reports through coaching, mentoring and performance management. This can include validation of their work, relationships with peer and project stakeholders and time management.

Director, Business Configuration & Shared Services

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