Support Engineer

• Provide high-level support for Microsoft Dynamics NAV (Navision) systems, ensuring minimal downtime and optimal performance across various business modules including FI, LS Retail, MFG, Purchase, Reporting, Sales, and Warehouse.
• Troubleshoot and resolve complex Navision issues, including performance problems, data integrity issues, and user errors, ensuring swift and effective resolution.
• Perform root cause analysis on critical incidents and implement corrective measures to prevent recurrence, ensuring continuous system stability and operational excellence.
• Collaborate with developers, consultants, and business analysts to design and implement system enhancements, updates, and new functionalities tailored to business needs.
• Manage and monitor system integrations, data migrations, and upgrades, ensuring these are performed smoothly and with minimal impact on business operations.
• Develop and maintain comprehensive technical documentation, including support procedures, configuration settings, and system architecture diagrams, for future reference and best practice guidance.
• Assist in the deployment and testing of new releases, patches, and upgrades of Navision applications, ensuring seamless implementation and minimal disruption.
• Provide training, guidance, and support to end-users, ensuring optimal use of the Navision system and enhancing overall user experience.
• Engage with stakeholders to understand business requirements and translate them into technical specifications, ensuring that system improvements align with organizational goals.
• Participate in system audits, performance tuning, and optimization efforts to enhance system reliability and performance.
• Lead and mentor junior support engineers, offering technical guidance, sharing expertise, and fostering professional growth within the team.

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