Account Manager

• Act as the primary point of contact for a named list of accounts and establish relationships with key decision makers.
• Drive renewals and retention, ensuring high customer satisfaction and long-term success.
• Lead upsell and cross-sell opportunities to maximize account value - this includes leading the full sell cycle from opportunity identification, pilot management to contract negotiations and signature.
• Develop a deep understanding of client needs and collaborate with internal teams to deliver outstanding customer support.
• Monitor key account health indicators to mitigate risks and prevent churn.
• Maintain accurate records of account activities, using CRM tools and reporting on customer insights.

Account Manager, Mid-Market

Partnerships, Crypto Ecosystems

Head of Sales – Institutional Partnerships

Account Manager

Senior Account Manager

Head of Strategic Partnerships – Americas