Airtasker

Claims Administrator

Airtasker

full-time

Posted on:

Location Type: Hybrid

Location: Sydney • 🇦🇺 Australia

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Job Level

Mid-LevelSenior

About the role

  • Own and manage insurance claims and damage reports from start to finish
  • Partner with insurance assessors and providers to deliver fair, fast, and high-quality outcomes
  • Negotiate smartly to secure the best possible settlements for our users
  • Keep everything watertight by maintaining accurate records and ensuring compliance across all claims
  • Work cross-functionally with internal teams and external stakeholders to drive timely, effective resolutions
  • Handle complex escalations - resolving trust & safety issues and conflicts between users with fairness and care
  • Build and refine scalable processes for trust & safety, account eligibility, and community standards - keeping Airtasker a safe, trusted marketplace
  • Coach and empower the AirSupport team and other internal partners with training, feedback, and technical guidance
  • Educate our community on safe, responsible platform use to reduce issues and enable more self-service solutions
  • Uphold excellence in how AirSupport operates by helping onboard and train new team members

Requirements

  • Deep knowledge of insurance claims - from investigation and assessment through to fair, timely settlements
  • A solid grasp of customer support best practices, including the right tools, metrics, and ways to measure success
  • Awareness of modern user expectations, from social media interactions to protecting brand reputation on public platforms
  • An understanding of how Airtasker ticks, including our product, functional teams, and cross-team rhythms
  • A high-level understanding of the legal and regulatory landscape for online services marketplaces
  • Hands-on experience in claims management, ideally with a background in property claims
  • Strong analytical and quantitative skills to review evidence, assess damages, and determine fair settlements
  • Proven negotiation chops - able to navigate complex or sensitive claims scenarios with confidence
  • Excellent communication and relationship-building skills, both internally and with users and partners
  • A sharp problem-solving mindset and eagle-eye attention to detail
  • A proactive, organised approach, juggling multiple claims and priorities without missing a beat
  • Outstanding written and verbal communication, clear and empathetic in every interaction.
Benefits
  • Hybrid working - when it comes to working, there’s no “one size fits all” approach, with Airtasker you choose the environment that helps you do your best work.
  • Airtime - welcome to no Slack and meeting-free Fridays! Airtime is designed so we regularly have dedicated focus time for work and personal growth.
  • Recharge days - each quarter we have a company-wide Recharge Day, equivalent to 4 additional days of leave per year. It’s a day for everyone when the world can wait and self-care takes centre stage.
  • Wellbeing support - our Employee Assistance Program provides confidential access for our people to GPs, dieticians, counselling and mental health specialists, providing essential support whenever needed.
  • Airpowerment Fund - we provide a $200 allowance to spend on anything that supports your health & wellbeing.
  • Airtasker credits - it’s a great feeling to get things done. Even greater when you get $1000 worth of credits every year to help you check off your to-do list and connect with our community of Taskers.
  • Fair and equitable pay - this is a core commitment to our people. Every year we review industry data to ensure our compensation framework supports everyone to be recognised for the full value of their skills.
  • Tenure leave - To celebrate our people’s commitment to Airtasker, we offer tenure leave starting from your 3rd anniversary with the company. This begins with 3 extra days of leave per year, gradually increasing to a maximum of 5 days per year.
  • DAREtasker - join our Diversity, Equity and Inclusion committee! Every month we meet to create meaningful and impactful programs of work that embrace belonging at Airtasker.
  • Celebration swap - not everyone celebrates the same things. That’s why, at Airtasker, you can swap national, state or territory public holidays for the ones that matter to you.
  • Learning and development - learning at Airtasker is on the job, guided by managers, enhanced by peers and led by ourselves. We deliver learning programs and budget allowances to invest in your growth.
  • 360 performance reviews - feedback is a gift. Every year we run 360 reviews across the business to recognise achievements and promote personal growth.
  • Volunteer leave - Our team members can take a day each year to lend a helping hand and support a cause they are passionate about.
  • Awards - and the winners are… our go-getters! Whether it’s our peer-nominated quarterly Values Awards or our periodic Go-Getter Spirit Award, we love celebrating our people and spreading good energy.
  • Vibe committee - good vibes only! Our Vibe Committee delivers events that hit the sweet spot of bringing us all together to enjoy each other’s company whether you’re local or remote.
  • Birthday leave - All of our people get an extra day of leave during their birthday week to take time away from work to celebrate.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
insurance claims managementclaims investigationclaims assessmentsettlement negotiationanalytical skillsquantitative skillsproblem-solvingrecord keepingcompliance managementcustomer support best practices
Soft skills
communication skillsrelationship buildingnegotiation skillsattention to detailorganisational skillsproactive approachcoachingempowermentconflict resolutionteam collaboration