Manager

• Monitor end-to-end QSR (Quality Survey Report) topics from purchasing/suppliers through engineering, FAL organization and airworthiness to identify potential in-service actions.
• Manage NoE (Notice of Escape), ICB (Inflow Control Board), industrial impacts and in-service issues within the A220 manufacturing and design system.
• Be responsible for initiating corrective actions related to QSRs arising from late non-conformance declarations from suppliers or Airbus Canada.
• Strengthen the link with Procurement Operations, Quality Operations and Customer Services organizations and participate in weekly meetings with representatives from Purchasing, Customer Service, Production, Programs and Engineering to update actions and share information.
• Provide a regular performance dashboard with all relevant Key Performance Indicators to track actions and ensure process compliance.
• Participate in technical meetings to identify root causes and correlate information with existing corrective actions.
• Manage risks, customer protection and communications – balance delivery constraints, quality risk, technical assessment and customer service constraints.

QSR Management Leader

Program Management Lead