Engineer

• Provide remote post-sales technology support and technical services to external customers and/or internal field personnel utilizing remote diagnostic capabilities.
• Help customers with questions regarding ICPMS, for hardware, software and some applications.
• Support Advance level ICPMS products and with some applications capabilities within the Agilent portfolio.
• In-depth technical support, remote troubleshooting of customers’ applications, positioning consulting and education services, using telephone, chat and remote internet collaboration or e-Learning platforms.
• May support 3rd party products and occasionally visit customer sites, must be able to travel occasionally for technical training.
• Leverage post sales interactions with customers to probe and qualify further revenue opportunities and provide highly qualified leads to Agilent sales teams.

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