Senior Client Success Manager
Agero, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, California, Florida, Illinois, Massachusetts, Missouri, New Hampshire, New Mexico, North Carolina, Tennessee, Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $95,000 - $130,000 per year
Job Level
Senior
About the role
- Establish and manage both executive and working-level (Up and Across) relationships with current and potential clients
- Responsibility for the financial performance, health and oversight of the assigned client base, including the ability to understand key financial drivers and influences
- Evaluate strategies and opportunities through market sizing, revenue and profit potential, competitive set, strategic nature, product requirements, permission to sell and overall GTM strategy
- Be the internal client advocate at Agero to ensure client needs are understood and met by key stakeholders and senior leadership
- Deliver and inform internal and external stakeholders when it comes to key performance indicators, including identifying key insights and trends, while ensuring service agreement commitments. Assemble the right cross-functional teams when required to address any needs or resolve issues the clients may have
- Prepare and deliver business reviews to internal senior leadership updating on progress and roadblocks
- Proactively guide and educate clients towards best practices to improve their utilization of Agero services and outcomes
- Develop and prepare client meeting agendas, content, lead presentations, quarterly and annual reviews and direct participation of others on the team
- Demonstrate critical thinking skills in managing complex customer issues from inception to resolution
- Lead select strategic projects and service agreement negotiations collaborating with internal stakeholders in Marketing, Legal, Product and Service Delivery
Requirements
- 5+ years of previous experience in a hands-on role (pre-sales, professional services, business development, enterprise account management) working with Enterprise Customers (Fortune 100)
- Advanced knowledge of the auto physical damage (APD) claim process, systems/technology, and key stakeholders
- Proven track record of moving partners through funnel delivering results with significant contributions to profitability
- Have advanced experience with CRM software (e.g. Salesforce CRM or HubSpot), Productivity and Business applications (particularly Google suite of services), and Business Intelligence tools (Sigma)
- Teamwork mentality and willingness to learn and grow (experience in a virtual environment)
- Analytical confident with gathering, synthesizing and delivering analysis and insights around program performance
- Demonstrated ability to organize multiple account management projects at a time, while maintaining sharp attention to detail and strong partner relationships
- BA/BS Degree or equivalent experience
Benefits
- Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through life’s milestones.
- Bonus/Incentive Programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
financial performance analysismarket sizingrevenue potential evaluationcompetitive analysisGTM strategy developmentclient advocacycritical thinkingproject managementaccount managementdata analysis
Soft skills
relationship managementcommunicationteamworkproblem-solvingattention to detailorganizational skillsleadershipproactive guidanceeducational skillspresentation skills