Support Engineer

• Provide first-level technical assistance to customers worldwide, primarily small business owners using commercial laundry equipment.
• Troubleshoot mechanical and technical issues, guide customers through repairs, and ensure high service standards.
• Respond promptly to customer inquiries via phone, email, and chat regarding equipment operation or issues.
• Diagnose and resolve issues remotely using manuals, schematics, and logical troubleshooting techniques.
• Escalate complex cases to senior technicians as needed while maintaining clear, detailed case notes.
• Provide calm, empathetic, and professional support in challenging situations, ensuring a positive customer experience.
• Identify opportunities to recommend replacement parts, accessories, or related services to enhance customer satisfaction.
• Track pending service requests and keep customers informed throughout the process.
• Work closely with production and technical teams to ensure consistent service quality and knowledge sharing.

Technical Support Specialist

B2B Technical Support Engineer

Technical Support Engineer

Technical Support Specialist

Technical Support Specialist – Yardi

IT Support Technician