Customer Success Manager

• Define and maintain the architectural vision and roadmap for CRM, contact center, and customer master platforms.
• Lead initiatives to modernize customer engagement systems and establish a unified customer master that supports end-to-end business processes.
• Ensure customer solutions are secure, scalable, and enable omnichannel experiences (voice, email, chat, social, self-service).
• Translate business and operational requirements into scalable, reusable, and process-aligned technical architectures.
• Provide guidance on CRM and master data system design, integrations, data governance, and workflow automation.
• Ensure systems are designed to support data accuracy, availability, and consistency across business functions.
• Design and oversee customer master data models to ensure alignment with enterprise data architecture.
• Support integration of customer data into key operational systems and processes (via API & event driven patterns)
• Partner with business units (Customer Care, Marketing, Sales, Operations) to align technology with process and service goals.
• Work with enterprise architects, data teams, and delivery partners to drive architectural cohesion.
• Participate in vendor evaluations and architectural due diligence for customer systems and platforms.
• Establish architecture that complies with privacy (e.g., GDPR), data quality, and security standards.
• Participate in architectural governance forums and contribute to enterprise-wide integration and MDM strategies.
• Stay informed about emerging technologies in customer engagement, data management, and automation.

Domain Architect – Customer Engagement

Customer Success Manager – FR/EN/NL

Customer Success Manager

Junior Customer Success Manager