Business Analyst

• Produce clear, accurate, and timely reporting that supports external client deliverables and internal performance tracking
• Partner closely with the Data & Analytics team to transform raw data into actionable insights
• Tailor outputs for strategic client discussions and provide narrative insights to explain drivers of cost, utilization, and savings
• Develop and deliver standard and ad hoc client reports (e.g., utilization summaries, rebate tracking, trend analysis)
• Consolidate outputs across multiple data sources (claims, clinical, financial) into cohesive, client-ready packages
• Track and report on contractual performance guarantees and ensure accurate measurement and timely reporting to clients
• Monitor internal KPIs (service levels, turnaround times, call handling metrics) and partner with leadership to identify areas of risk or opportunity
• Serve as a bridge between Client Management and Data & Analytics to validate data, define requirements, and troubleshoot issues
• Maintain a reporting library, standard templates, and documentation to ensure consistency and repeatability
• Develop tools or processes to streamline reporting production and minimize manual effort

Client Insights Analyst

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