Operations

• Serve as the technical counterpart to the Head of Operations, translating operational goals into technical systems and data workflows.
• Collaborate across teams to ensure Salesforce, our internal platform, and other tools operate cohesively and transparently.
• Oversee the technical aspect of communications platforms and automations that ensure every claimant interaction feels seamless, timely, and human.
• Maintain a disciplined data model and ensure all data flows through well-defined, auditable interfaces.
• Roll up your sleeves to diagnose and resolve technical and operational issues as they arise.
• Collaborate with leadership to envision and implement an end-to-end automated operations system that’s robust, simple, and scalable.

Head of Technical Operations – Advocate

Operations Strategy Coordinator

Senior TechOps Engineer

Talent & Operations Coordinator

Vice President, Delivery & Deployment Operations

Director of Facilities – Operations