Analyst

• Identify, map, measure, analyze and improve routine to moderately complex clinical and business processes, problems and information requirements for assigned Epic application(s)
• Perform current and future workflow analysis and map out critical business processes using business process reengineering techniques, industry standards and best practices
• Prepare documentation for business requirements by using case diagrams, data flow diagrams, data models, and object models to present, discuss and analyze various dimensions
• Evaluate whether a proposed solution meets the business and clinical needs
• Translate user requirements into functional and technical design specifications and reviews with the user to insure accuracy
• Prioritize requirements based on business needs and discuss the technological impact of business requirements
• Perform applicable system(s) configuration that meets business requirements
• Develop test plans, test cases, and test scripts to validate performance of all functions
• Conduct effective unit, integration, system and end-user acceptance testing through execution of the tests, tracking of problem reports and documenting all final outcomes
• Provide client and support training through development of training materials, training trainers and end-user(s) as appropriate to the project
• Monitor system functionality and clinical and business processes instituting changes as needed
• Effectively explains the functioning of the assigned application(s) and related systems to the users
• Assists users with using the full functionality of the application(s) and process flow
• Develop and maintain product documentation including: current workflows, requirements, functional specifications, installation instructions, product test procedures, user manuals, procedures and troubleshooting guidelines
• Completes all appropriate change and quality control documentation using department standards
• Communicate project status and upgrades to clinic users, including any potential delays/downtime related to application(s)
• Manages multiple requests from multiple users and balances priorities
• Schedules and manages application version upgrades for assigned applications
• Resource for assigned application(s)
• Assist with support and troubleshooting as needed
• Respond to user calls as necessary

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