Call Center Representative

• Responsible for overseeing daily operations and specific administrative functions of centralized service lines within the Consumer Experience Center (CxC).
• Assists with frontline service delivery and serves as the first point of contact for employee-related concerns.
• Acts as a mentor and role model to frontline staff, providing tools and training needed to meet established service goals.
• Facilitates bidirectional communication between frontline staff, other CxC functions, and leadership.
• Manages staff schedules, approves leave, assists with payroll, and performs additional duties as requested.
• Demonstrates competence across various technology platforms and ensures the delivery of high-quality service within a rapidly growing centralized enterprise.

Contact Center Supervisor

Contact Center Supervisor

Director, Contact Center