Implementation Specialist

• Master complex software applications, integrations and reports and their use within the clinical research industry
• Work with new customers to fully understand their current business processes and workflows while assisting with the implementation of technological solutions
• Map current state workflows into new, future state application workflows using process flow charting
• Develop and utilize use cases to analyze, define and document business requirements and application scenarios
• Provide guidance to internal stakeholders on customer enhancement requests
• Build a strong relationship with the customer project team to help ensure the success of the implementation
• Provide guidance to customers on best practices for integrating Advarra technology solutions into their research operations environment.
• Work closely with the implementation project manager to ensure on-time delivery of all milestones
• Perform other job-related duties as assigned.

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Implementation Specialist