Business Operations

• Build and maintain effective governance frameworks for how BPO and CAO initiatives are prioritized and delivered.
• Lead process improvement and transformation programs across CAO teams like Pricing & Revenue Operations, Tax, Treasury, Payroll, Deal Desk, and Global Accounting & Reporting.
• Partner with RaaS and control teams to ensure audit readiness, security, and compliance.
• Define governance for code, automations, and systems, working with DevOps to set standards and track accountability.
• Turn strategy into action—set clear milestones, owners, and outcomes.
• Redesign workflows and automate where possible to boost efficiency and scalability.
• Review and improve governance controls to reduce risk and sharpen delivery.
• Provide data-driven program updates and reporting to senior leadership, highlighting progress, risks, and decisions.
• Coach peers and influence the adoption of governance and project management guidelines, ensuring consistent, transparent, and accountable execution.

Senior Business Process Optimization Program Manager

Manager, Business Operations

Business Operations

Senior Associate, Provider Business Operations

Finance, BizOps, Strategy

Head of Business Operations