Business Intelligence Analyst, Retention Programs
Adobe
full-time
Posted on:
Location Type: Hybrid
Location: San Jose • California, Colorado, Texas, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $99,600 - $210,400 per year
Job Level
Mid-LevelSenior
About the role
- Analyze customer data to identify patterns, trends, and areas for improvement in customer experience and retention.
- Monitor key performance indicators related to the Early Warning system to proactively analyze and summarize opportunities, and findings and results for customer health.
- Develop and present regular reports on retention metrics, customer feedback, and success initiatives to internal contributors and leadership.
- Collaborate with Sales Operations, Solution Account Managers, Sales, and Product teams to address customer concerns and implement retention strategies.
- Gather and analyze customer feedback to recommend product or service enhancements.
- Support at-risk customer identification and collaborate with teams to develop proactive retention plans.
- Provide insights into Customer Success/Retention processes for improvements in efficiency.
- Stay current on industry trends and standards in customer success and retention analytics.
Requirements
- Bachelor’s degree in Business, Data Analytics, or related field (MBA preferred)
- 5-7 years of experience in analytics or data science
- Proficient in Excel, CRM systems, and data visualization tools
- Strong analytical, communication, and presentation skills
- Meticulous, organized, and able to manage time effectively
- Skilled in customer journey mapping and retention modeling
- Strategic, collaborative, and adaptable problem solver with a customer-centric approach.
Benefits
- Health insurance
- 401(k) matching
- Flexible working hours
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysiscustomer journey mappingretention modelingdata visualizationanalyticsdata scienceExcelCRM systems
Soft skills
analytical skillscommunication skillspresentation skillsorganizational skillstime managementcollaborative problem solvingcustomer-centric approachstrategic thinkingadaptability
Certifications
Bachelor's degreeMBA