Business Intelligence Developer

• Analyze customer data to identify patterns, trends, and areas for improvement in customer experience and retention.
• Monitor key performance indicators related to the Early Warning system to proactively analyze and summarize opportunities, and findings and results for customer health.
• Develop and present regular reports on retention metrics, customer feedback, and success initiatives to internal contributors and leadership.
• Collaborate with Sales Operations, Solution Account Managers, Sales, and Product teams to address customer concerns and implement retention strategies.
• Gather and analyze customer feedback to recommend product or service enhancements.
• Support at-risk customer identification and collaborate with teams to develop proactive retention plans.
• Provide insights into Customer Success/Retention processes for improvements in efficiency.
• Stay current on industry trends and standards in customer success and retention analytics.

Business Intelligence Analyst, Retention Programs

Senior BI Engineer

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Business Intelligence Developer

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