Adobe

Customer Success Account Manager – Digital Sales

Adobe

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇮🇳 India

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Job Level

Mid-LevelSenior

About the role

  • Plays a critical role in developing and managing relationships with large customers from the ICX-Reseller book of business.
  • Build Connects and nurture strong relationships with managers and decision-makers in these large accounts.
  • Drive revenue growth by identifying upsell and cross-sell opportunities.
  • One of the key measurement metrics will be how well a rep can reach out to the large book of business, building connections and engagements.
  • Account manager’s primary goal will be to understand Customer’s business needs / pain points on document workflows & creative content creation, offer solutions, and foster long-term partnerships that drive business growth.
  • Managing the opportunity pipeline from week to week, providing accurate and timely updates to management on progress and outlook.
  • Research customer contracts and purchasing history in Adobe's various customer management systems & external sources such as LinkedIn, ZoomInfo, etc. to figure out the expansion opportunity in an account.
  • Devise customized connect strategy based on the account plan.
  • Identify the segments that have a high propensity for Adobe’s solutions and then plan customer outreach and meetings.

Requirements

  • 3 + Years’ experience in a similar role, with experience in selling SAAS solutions preferred.
  • Proven track record leading a matrixed organization to sell SAAS solutions and the ability to expand influence on multiple stakeholders in the customer environment.
  • Ability to forge and maintain strong business relationships from IT to the C-Suite.
  • Excellent communication and presentation skills and capable of presenting with any person, at any level within a customer.
  • Proven experience of using quantitative and qualitative analysis to identify new sales opportunities.
  • Should have skills that clearly demonstrate the ability to manage accounts and sell solutions.
  • Flair for technology and ability to lead a customer conversation with value-selling rather than product features pitch.
  • Ability to independently give basic product demos to customers.
  • International Sales Experience with exposure to NA markets preferably.
  • Working hours will coincide with the US Time Zones.
  • Bachelor’s Degree or Equivalent.
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible working hours
  • Paid time off
  • Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SAAS solutionsquantitative analysisqualitative analysisaccount managementvalue-sellingproduct demos
Soft skills
relationship buildingcommunication skillspresentation skillsstakeholder managementbusiness acumen
Certifications
Bachelor’s Degree