Customer Success Specialist
Addium
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $70,000 - $105,000 per year
Job Level
Mid-LevelSenior
About the role
- Analyze Cultivation Data: Review time-series data daily to identify trends, diagnose issues, and recommend irrigation and climate improvements.
- Guide Customers: Turn data insights into clear, actionable recommendations to help growers achieve better results.
- Manage Relationships: Maintain proactive communication with assigned accounts to ensure satisfaction and retention.
- Lead Onboarding & Training: Facilitate onboarding sessions and train customers on using AROYA tools effectively.
- Document & Track: Keep accurate CRM records of interactions, insights, and customer outcomes.
- Collaborate Internally: Work with support, product, and agronomy teams to resolve issues and share feedback.
- Conduct Field Visits: Travel occasionally for relationship building, troubleshooting, and training reinforcement.
- Stay Current: Continuously improve your knowledge of crop steering, irrigation strategies, and AROYA tools.
Requirements
- Bachelor’s degree in agriculture, agronomy, engineering, data science, or a related technical discipline (or equivalent experience)
- 3–5 years of experience in controlled environment agriculture (CEA) or agritech, with direct grower-facing responsibilities
- Proven ability to analyze time-series data and turn insights into actionable recommendations
- Track record of managing multiple customer relationships while maintaining high satisfaction and retention
- Native-level fluency in English and Spanish, both written and spoken
- Strong technical aptitude and ability to learn, use, and teach complex systems
- Excellent communication, training, and problem-solving skills
- Organized, proactive, and able to work independently from an office while coordinating occasional field travel
Benefits
- Competitive salary
- Comprehensive medical, dental, and vision insurance
- 401(k) retirement plan with a company match (up to 4% after your first year)
- Paid Time Off, Sick Leave, and 11 Paid Holidays
- Ongoing learning and development opportunities to support your growth
- Clear paths for career advancement as you grow with us
- Company-paid life and disability insurance for peace of mind
- Health savings account and flexible spending account options
- A collaborative, inclusive work environment with regular team-building activities and fun company events
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysistime-series analysiscrop steeringirrigation strategiesCRM managementtechnical aptitudedata scienceagronomycontrolled environment agricultureagritech
Soft skills
communicationtrainingproblem-solvingrelationship managementorganizationproactivityindependencecustomer satisfactioncustomer retentioncollaboration