Content Creator

• Develop clear and comprehensive documentation for designated functional areas of Acumatica ERP, strictly adhering to corporate style guidelines and team processes.
• Keep documentation up to date with software releases.
• Revise legacy content to align with the current standards and best practices.
• Design and develop training courses and skill assessments to help various learner personas grow their product expertise.
• Keep training materials up to date with software releases.
• Collaborate with subject matter experts to identify user scenarios and information gaps for both documentation and training materials.
• Assist in resolving learner issues related to documentation and training content, providing timely and effective solutions and recommendations.
• Review UI labels and messages to ensure accuracy and consistency within designated functional areas.
• Continuously improve the team’s standards, processes, and tools.
• Assume the rotating Doc Watcher role.
• Serve as an entry point for external communication for the team.
• Triage the incoming queue of product changes that require documentation.
• Maintain the team’s working environment.

Senior Content Developer

Content Creator, French